Hark Therapy – Terms of Service

Last updated: 01-12-25

These Terms & Conditions outline the agreement between Hark Therapy (operated by Catherine Randalls) and clients accessing counselling and hypnotherapy services.
By booking a session, you agree to the terms below.

1. About Hark Therapy

Hark Therapy
Alton, Hampshire
📧 catherine@harktherapy.co.uk
📞 07551 001502

Catherine Randalls is an Accredited Registrant member of the National Counselling and Psychotherapy Society (NCS20-02209) and holds full insurance, DBS certification, and ICO registration (ZB605926).

2. Services Provided

Hark Therapy offers:

• Face-to-face counselling sessions

• Online counselling sessions

• Hypnotherapy sessions

• Free 20-minute introductory telephone consultation

Sessions are delivered ethically, confidentially, and in line with professional guidelines.

3. Booking & Appointments

3.1 Initial Consultation

• A free 20-minute Meet & Greet call is offered to all new clients.

• This can be booked online via the website.

• Following this, ongoing sessions can be booked via telephone or email.

3.2 Session Length

• Standard counselling and hypnotherapy sessions last 50 minutes.

3.3 Booking Confirmation

• Your appointment is confirmed once a date/time is agreed and payment terms are accepted.

4. Fees & Payment

4.1 Session Fees

• Face-to-face session (50 mins): £65

• Online session (50 mins): £50

• Introductory 20-minute call: Free

4.2 Payment Terms

• Payment is required 24 hours before the session.

• Accepted payment methods: bank transfer or cash (cash for in-person appointments only).

5. Cancellation & Missed Sessions

5.1 Cancellation

• Please give 24 hours’ notice if you need to cancel or reschedule.

• Cancellations with less than 24 hours’ notice will be charged the full session fee.

5.2 Missed Sessions

• Missed appointments without notice are charged at the full session fee.

5.3 Therapist Cancellations

• If I (Catherine) need to cancel due to illness or unforeseen circumstances, you will not be charged, and your appointment will be rebooked as soon as possible.

6. Confidentiality

Counselling and hypnotherapy sessions are confidential. Information is not shared unless:

• You consent to information being shared

• There is risk of serious harm to yourself or someone else

• There is a safeguarding concern

• I am legally required to disclose information (e.g., court order)

Full details can be found in the Privacy Policy.

7. Record Keeping

• Brief session notes may be kept for professional and clinical reasons.

• All records are stored securely and confidentially.

• Records are retained for 7 years in line with professional and insurance requirements.

8. Online Counselling Terms

For online sessions, clients are responsible for:

• Ensuring a private, safe, and quiet environment

• A stable internet connection

• Using a secure device

• Not recording sessions without explicit consent

Hark Therapy is not responsible for technical issues on the client’s side.

9. Professional Boundaries

• Therapy is a professional relationship, and boundaries must be respected at all times.

• Communication outside of sessions should relate only to scheduling, queries, or essential updates.

10. Suitability & Limitations of Therapy

Counselling may not be suitable in all circumstances. If I believe you require specialist or alternative support (e.g., crisis services, psychiatric care), I will discuss this with you and signpost you to appropriate services.

Hark Therapy does not provide:

• Crisis or emergency mental health services

• 24/7 support

• Medical or legal advice

In an emergency, contact 999, your GP, or your local crisis team.

11. Hypnotherapy Terms

Clients engaging in hypnotherapy understand that:

• Results vary between individuals

• Hypnotherapy is a complementary therapy, not a replacement for medical treatment

• Sessions are most effective when the client is open, engaged, and comfortable

• Hypnotherapy cannot force a person to act against their will

You must inform the therapist of any relevant medical or psychological conditions.

12. Ending Therapy

You may end therapy at any time.
It is helpful to discuss this during a session so that we may conclude safely and reflectively.

Hark Therapy reserves the right to end therapy if:

• Boundaries are not respected

• Therapy is no longer appropriate

• Fees are unpaid

• The therapeutic relationship is no longer effective

13. Complaints

If you have concerns or wish to make a complaint:

1. Please speak to me in the first instance so we can resolve the issue.

2. If unresolved, you may contact my professional body:
   The National Counselling and Psychotherapy Society (NCPS)

14. Changes to Terms & Conditions

Hark Therapy may update these Terms & Conditions periodically.
The most up-to-date version will always be available on the website.